Optimization of Procurement Planning in IFES: Application of the DMAIC Methodology to Improve Public Management

Abstract

This study analyzes and improves the procurement planning process of a Federal Higher Education Institution (IFES) using the DMAIC methodology and quality management tools. The qualitative research identified bottlenecks such as poor communication and delays in procurement processes. The implementation of the Operational Planning Procedure Manual (MPOP) resulted in significant improvements, including reduced delays and increased operational efficiency. Tools like 5W2H and the GUT Matrix were used to structure and prioritize improvement actions. The study demonstrates the effectiveness of applying quality management methodologies in administrative processes of public institutions, offering a practical model for other organizations seeking to optimize resource management. The proposed improvements not only enhance efficiency but also promote more effective and results-oriented public management.