A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems

Authors

  • Isabela de Moura Abreu Universidade Federal de Uberlândia (UFU)
  • Graciela Dias Coelho Jones Universidade Federal de Uberlândia (UFU)
  • Ana Alice Vilas Boas Universidade Federal de Lavras (UFLA)
  • karem Cristina de Sousa Ribeiro Universidade Federal de Uberlândia (UFU)

DOI:

https://doi.org/10.18227/rarr.v4i1.2031

Keywords:

Informations Flow, CRM, Cadaster System, Information System, Telecommunication

Abstract

The article has goal to analyze the characteristics of information flow between cadaster systems and billing systems of a telecommunications company, limited to the product postpaid mobile phone. The methodology was the case study, in a telecommunications company, considering to study business and corporate customers who use the minutes sharing between two or more billings. This is a qualitative and descriptive study. The empowering process flow presented some disabilities, highlighted the development of the article, including: incompatibility the time between the empowering and the first billing, lack of control as the company active chips to customers. It is recommended future studies to develop the act plan to be implemented with the goal of the redesign of business processes, and even set is on its positioning in the market.

Author Biographies

Isabela de Moura Abreu, Universidade Federal de Uberlândia (UFU)

Pós-graduação em Gerenciamento de Projetos (FGV)

Graciela Dias Coelho Jones, Universidade Federal de Uberlândia (UFU)

Docente do Núcleo de Contabilidade Gerencial e Finanças da Faculdade de Ciências Contábeis da Universidade Federal de Uberlândia (UFU).

Ana Alice Vilas Boas, Universidade Federal de Lavras (UFLA)

Docente do curso de Administração da Universidade Federal de Lavras (UFLA)

karem Cristina de Sousa Ribeiro, Universidade Federal de Uberlândia (UFU)

Docente da Faculdade de Gestão e Negócios (UFU).

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Published

15/10/2014

Issue

Vol. 4 No. 1 (2014)

Section

Administração de Empresas (Business Administration)

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