Analyzing the impact of interpersonal relationships in the performance of people in organizations: a case study

Abstract

The behavior of individuals is one factor that influences, notably the development and effectiveness of the organization, since employees motivated to perform their work assignments with other people's thoughts, and when motivated, work satisfaction, thus increasing their production. Given this, it is necessary to evaluate the impact of interpersonal relationships in the development of tasks, which is the objective of the research, since, organizations are seeking to avoid problems caused by personal conflicts that result usually in a loss of good staff, customers, managers and suppliers. Methodologically, this research qualitative and quantitative nature of the census, examined the social interactions of twenty-six government officials from the Department of Human Resources of an organ of the judiciary, through survey, interviews and participant observation. Data analysis was done through the 6289 program UCINET and Pajek 1.19, these programs used to analyze social networks. These data were triangulated with data obtained from content analysis of interviews and observations. As a result, it was found that actors with higher degree of centrality, which identifies the ability to influence the other, the relations of friendship that already operate in the sector over six years and the least power are less than two years in the industry. However, the time in the industry does not justify the most central actors of the measure of the degree of intermediation, which identifies the ability to unite people not directly related, since that extent, the more central are more communicative and friendly.